Your privacy
This privacy policy sets out how Croydon Granite Ltd uses and protects any information that you provide when you use this website.
Croydon Granite Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy.
Croydon Granite Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
The privacy policy has been updated in accordance with GDPR effective from 6th January 2020.
Data retention
Any information supplied to Croydon Granite Ltd about yourself or your company is held in confidence and will not be passed to any third parties.
Any personal data we collect at the time of quoting and prior to completion of your order is protected and held in SSL encrypted cloud storage.
We do not store your personal data on a local network.
We do not store debit or credit card details nor do we share customer details with any 3rd parties.
Any communication by telephone is not recorded.
Any communication by email is kept for a minimum of one year, however, you will not receive any correspondence from us unless you choose to.
Any local data collected within our showrooms is done so ensuring security measures are in place, such as firewall protected internet and passwords.
We do not store data in automated software, any data used will be manually accessed and only be used by the relevant showroom staff.
If you wish for us to provide details of the personal data we hold for yourself, or wish for us to delete records of your personal data please inform us in writing.
If we provide you with a quotation you consent to us contacting you. If you do not wish for us to contact you please let us know in writing so we may destroy any data we hold.
We will never publish any aspect of your personal data on social media websites or marketing companies.
You have a right to be informed, so we will always ask you before we decide to publish images relevant to your order.
Any personal data we hold is retained for a minimum of three year.
Under contract you are required by law to provide us with personal data in order for us to contact you and process your order, if you do not wish to provide us your personal data we reserve the right to cancel the contract.
Croydon Granite Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
The privacy policy has been updated in accordance with GDPR effective from 6th January 2020.
Complaints
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 020 8664 9701 or email us at info@croydongranite.com. We aim to respond within 2 working days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
If you are unhappy with any aspect of our data handling or retention you reserve the right to raise a complaint with the designated data protection supervisory authority the ICO.
Cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree (in our case this is automatic for the purpose of tracking visitors to the site only and by you using the site you agree to this cookie unless you specifically change your browser preferences), the file is added and the cookie helps analyse web traffic or lets us know when you visit a particular page. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website.
We will continue to evaluate, address and improve the way we handle personal data, all amendments will be updated within this privacy policy and GDPR guidelines.