Frequently Asked Questions

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Frequently Asked Questions2020-03-03T12:51:54+01:00
What happens if my walls are skewed?2020-02-01T10:53:39+01:00

Whilst our template, fabrication and installation is done with great attention to detail, unfortunately when walls are skewed or bent, there is not much we can do, any gaps will need to be addressed either prior to template or after installation by your builder / kitchen fitter. We will not fill any gaps for you.

Where can I see the actual granite samples?2020-02-01T10:42:44+01:00

Pop in to one of our showrooms any time to view an extensive range of natural stone, we can also arrange for you to visit several suppliers yards across London.

Are your worktops manufactured in the UK?2020-02-01T10:43:37+01:00

All of our worktops are fabricated in the UK in our own dedicated and bespoke manufacturing facility. This ensures that we maintain our high quality standards and exceptional level of customer service.

Do you cut and polish granite onsite?2019-06-26T07:30:57+01:00

No, all our work surfaces are cut and manufactured in our own dedicated and bespoke manufacturing facility using the latest Computer Numerical Controlled machinery (CNC). This ensures precise and accurate cutting of the granite for a perfect worktop installation.

How accurate is the Online Quote?2020-02-01T10:46:57+01:00

When you submit a quote request it is screened and processed by one of our sales team in the showrooms, giving you the best price possible.

How can I get a quote?2019-06-26T07:30:15+01:00

You can use our online form to contact us for a quotation. If you have plans to hand please provide them also as this helps us give you a more accurate quote. If you prefer you can fax or email your kitchen plan with your contact details and we will be happy to give you a quote.

Do you sell direct to the public?2019-06-26T07:24:30+01:00

Yes we supply to the end clients, by doing so we can ensure you get the best service and price. By cutting out the middleman and passing the savings on to you.

What is a template?2019-06-26T07:25:05+01:00

A template is an exact replica of the required worktops dimensions and cut-outs. Taking all accurate measurements of the kitchen units and cut outs for hobs and sinks, all the shaping and overhang required. This is then used to manufacture the worktops ensuring a precise and accurate cutting of the worktop for a perfect work surface installation.

Beware of some companies who claim they do not need to template before fitting, and cut on site using mobile equipment on the installation day. Using hand held grinders and polishers in your kitchen or living room can often resort in having to chisel the walls and needing to scribe the back of the granite edge to install the work surface. Resulting in very poor quality work surfaces plus a lot of dust, mess and noise.

Any top quality stone worktop when finished to the highest standard requires accurate templating before installation. Our cutting and polishing is carried out on the latest precision machinery in our dedicated and bespoke manufacturing facility, ensuring a perfect fit and a superior finish.

What must I have on-site when you arrive to do the templating survey?2019-06-26T07:28:30+01:00

Before the survey you need to ensure all cabinets are level, have sufficient braces and are secured firmly to the wall. Make sure you know the final location of sinks, hobs, taps or any other fittings required and have these available on site. Please ensure after the survey cabinets are not moved as the measurements taken during the survey are crucial for a perfect worktop installation. Any changes after the survey can cause significant delays and incur extra charges.

I am just replacing my existing worktops, do they have to be removed before you template?2020-02-01T10:50:11+01:00

We always recommend all existing worktops are removed prior to template, this ensures complete accuracy moving forward. In some circumstances we may be able to template over the existing surfaces. Our sales team will be able to advise you.

Please note when we return to install the new worktops the existing worktops need to have been removed, also sinks, taps and hobs should be disconnected.

Can we plaster the walls after you have templated?2019-06-26T07:29:24+01:00

No, this needs to be done before templating. Tiling should be done after the worktops have been installed.

Do I need to be there when you template and install?2019-06-26T07:29:51+01:00

Yes, you need to be on-site to confirm cut out position, overhang and joint positions, also to answer any questions we might have. The same goes for installation, so that you can confirm that you are happy with the finished product.

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